I do like buying things online. If I know what I want and it’s just a matter of price and availability, buying online is quick and easy. But this month, I had an experience that demonstrates what true customer service is all about, and I can’t imagine it would ever happen online.
For Record Store Day in April I went to Hymie’s Vintage Records. We seem to have a pretty robust vinyl scene in Minneapolis, and Hymie’s is often cited as one of the leading vinyl purveyors. The owners, Dave and Laura Hoenack, put on a pretty great block party. Besides that Dave is one of my son’s best friends.
I bought a few things in the store, and as I was checking out, I asked Dave if he had a copy of Cannonball Adderley’s Fiddler on the Roof recording. (Another friend of mine said he’d heard it on the radio recently and it was great.) It is available online. Amazon, just for example, has it as a CD, MP3 download, and even used vinyl ($20). But, I’ve been listening to vinyl in my home office recently, and I thought if Hymie’s had it in stock, I’d buy it.
Unfortunately, Dave told me that he didn’t think he had a copy in the store. So I paid for my other items and kinda forgot about it.
About a month later (just last week as I write this), a parcel was delivered to our door by the mailman. It was from Hymie’s. Sure enough, Dave had remembered my inquiry, and when he found a copy of the album, he sent it to me.
By the way, when I set up my home office, I decided to get a record player. I still have quite a few records from my college days. I even still have my old turntable. But it’s beyond repair. So I did quite a lot of research, and the Audio-Technica AT-LP120-USB gets high marks for being an affordable, high quality turntable. I did buy it online; I can’t remember if it was Amazon or Best Buy.